Receiving Tickets

An external incoming email server that creates tickets. An incoming email address that creates tickets. It turns the title of the email as the title of the ticket. An incoming email address that will send an email to a helpdesk team member. None of the above.

It is an option to allow users to open a ticket from an online form on the website. It allows a ticket to be created when a user fills the Contact Us page. It is a form where users can ask a customer support representative to open a ticket. None of the above.

\helpdesk (name of the ticket). ..helpdesk (name of the ticket). /helpdesk (name of the ticket). None of the above.