Account Manager - existing customers
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salary package
About the job
As an Account Manager, you’ll be the main commercial point of contact for your portfolio of clients, building long-term relationships that drive their success (and ours:)). Your mission? Ensure customer satisfaction, grow partnerships through upselling, and secure contract renewals.
You’ll work closely with CIOs, CFOs, and CEOs from companies of all sizes, helping them transform the way they operate. By understanding their challenges, you’ll deliver tailored solutions that make a real impact on their business.
At Odoo, the diversity of industries and project scopes means you’ll constantly be learning and evolving. You’ll collaborate with multiple teams, sharing insights with Product Owners, working alongside Business Analysts, and contributing directly to product and process improvements.
This role is about more than just selling, it’s about creating value, fostering trust, and driving growth for your clients.
Our headquarters are based in Louvain-la-Neuve, and you’ll be asked to come on-site about once a month.
Ready to take your sales career to the next level?
Responsabilities
- Manage a portfolio of existing customers
- Establish and maintain long-term relationships with your customers
- Analyze and understand your customers' IT projects in depth: you'll be their Odoo sales expert!
- Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo!
- Demonstrate the product (new apps, features) and new versions to end-users
- Focus on customers' satisfaction: make sure your customers are happy with Odoo!
- Negotiate contract renewals: from monthly to multi-year subscriptions.
Must have 
- Business Degree
- Fluent in Dutch & English
- Strong relational & negotiation skills
- Conflict management skills
- Solution-oriented
- Strong organizational skills: you'll have around 150 customers to manage!
- 0 to 3 years of exp. in IT/Sales
- Belgian work permit
Nice to have 
- Fluent in French is a (very very) nice to have
- Previous experience in IT project management
- Ability to work in a fast-paced, dynamic and competitive environment.
- Previous experience in a customer relationship management role
- Work hard/Play hard attitude
Odoo sales approaches
DIRECT
If the client can be directly supported by our teams (e.g., their needs are standard and well-covered by Odoo), we handle everything internally, including the commercial relationship and the implementation.
You work in close collaboration with customers, and relate to Odoo for the Services Part.
INDIRECT
If the client has specific needs that we do not cover internally, such as:
- Custom integrations,
- Specific localization (accounting, payroll, etc.) not yet supported by Odoo,
then we involve an Odoo partner.
More info about the partners here
Role of the Partner:
The partner handles implementation and consultancy to meet the client's specific needs.
Odoo’s Role in this Case:
In the indirect approach, Odoo maintains the commercial contact but outsources the implementation to a partner. This ensures the client’s expectations are met while keeping Odoo involved in the project.
Why join us?
Let’s be honest, working at Odoo is not easy; we are not perfect. We evolve so fast that we often break things, we challenge the status quo, and everyone has to bear real responsibilities. We expect everyone to take complete responsibility, even for issues that are not related to them directly.
The salary and responsibilities you will get at Odoo do not depend on
your position in the hierarchy, but more on your experience, skills and
the impact you have on the company.
In the countries where we can do it, we have implemented a flexible salary policy based on a company cost. We let each employee choose how they want to structure their salary and which benefits they want to take advantage of, i.e. gross salary, number of holidays per year, company car, fuel card, etc.
You will start your Odoo journey with two weeks of intensive functional training to become an expert on the product. Then, you'll have to take the Odoo certification. From there, your learning curve will continue to climb! You will learn new things every day: business and IT will no longer hold any secrets for you.
We also have a Learning & Development department, always looking for new trainings to add to our training catalogue. We invest a lot in internal and external training. We think everyone at Odoo
should have at least 10 days of training per year.
Working at Odoo is probably harder than working in another company.
People quickly have strong responsibilities, there are a lot of things to
learn, and the environment continuously changes.
We can work hard, but we need to have fun too. Here are some of the
advantages we offer to all employees:
- Unlimited afterwork parties
- After-work sports
- Team-building & events
- A delicious meal every day, cooked by the best catering team
And many more!
Recruitment process
01
Application screening
Our Recruitment team will check if you match the requirements and our team needs!
02
Video call with a recruiter
If CV reviewed positively, you will get a phone call with one of our Recruiter, to talk motivations and ask all the questions you might have.
03
Final interview at the office
Meet the team leads for a motivation interview. It's time for the business case! Meet the manager and give a demonstration of Odoo.
04
Get an offer
If the 3 previous steps were positive, you will receive an offer to join our Dream team!
