Odoo Experience 2021
-
What's New in eCommerce?
Patrick LukusaBiten
-
What's New in Discuss?
Dethier GregoryBiten
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We switched to Odoo Payroll: Impact & Advice
Charlotte TrigauxBiten
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Opening Keynote - Unveiling Odoo 15
Fabien PinckaersBiten
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What's New in Accounting?
Wynand Tastenhoye & Eva LombardoBiten
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What's New in Website?
Clément WatthezBiten
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How to Build Beautiful Web Pages Like a Pro
Clément WatthezBiten
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Keynote - Vision & Strategy
Fabien PinckaersBiten
-
Odoo Awards Ceremony
Amy Caroline DowningBiten
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Ask Me Anything (AMA) with Fabien, Odoo's Founder
Fabien PinckaersBiten
Video Yükleniyor...
Helpdesk: A 5-Star After Sales Service for Your Customer
Demo
Functional
Yer: Studio 8
@
7.10.2021 17:30
-
7.10.2021 18:00
(Europe/Brussels)
(30 dakika)
Renee Carano
Support Team Manager
de Odoo
Renee Carano
Support Team Manager
de Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!
In this talk, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
Sınav
How do you send automated emails when moving a ticket?
What is a new feature in v15 helpdesk?