The goal of this presentation is to clarify the roles and responsibilities of your Customer Success Manager and Odoo's support teams. Attendees will learn the best practices for working with their CSM on support issues, including how to effectively reach out, what to expect from both CSM and Odoo Support, and how to ensure their issues are resolved efficiently. By understanding these relationships and processes, users can enhance their experience with Odoo and ensure their accounts receive the attention they deserve and expect as valued Odoo customers.