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Is there a way to filter helpdesk tickets on the Portal? So I can see just 'completed' or 'new' for example?

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David Ogles


is there a way to add a filter to the portal ticket list view?  Currently shows all helpdesk tickets but would like to be able to filter by status.

thanks,

Dave

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Manish Kumar Bohra
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Hello David,

First case- You want to search ticket according to user. like if you are user than you see only own helpdesk ticket and can't to see other ticket.

Second case - you want to filter all record according to status like if you select filer option like complete than you want to see only complete ticket in tree view ???

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David Ogles
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Yes, that is correct Ray, I want to add filters to the Portal.  

Has anyone every accomplished this?

thanks,

Dave


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Ray Carnes (ray)
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Hi David,

Have you find the answer yet?
I want to have these filters also on the portal tickets.


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David Ogles
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To be honest, I forgot all about that.  Let me dig into that again and see if those existing filters are adequate.

Thanks,

Dave

 

From: Ray Carnes <ray@odoo.com>
Sent: Thursday, January 30, 2020 11:58 AM
To: David Ogles <david.ogles@digitechservices.com>
Subject: Re: Is there a way to filter helpdesk tickets on the Portal? So I can see just 'completed' or 'new' for example?

 

Hi David,

Have you find the answer yet?
I want to have these filters also on the portal tickets.

 

Sent by Odoo S.A. using Odoo.

1 Answer
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Subhanullah
Best Answer

Hi David,

In latest ODOO versions there is a built-in filter for open/close tickets,

Still, If you want to add a filter of your own, follow this link, 

https://www.odoo.yenthevg.com/adding-filters-existing-search-views/

Thanks

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Ray Carnes
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That post discussed how to add filters to the back end. The question as I read it was about the Portal, not the back end.