Hello ,

Thank you for the clarification. I noticed that in the Odoo Enterprise Subscription Agreement, the maintenance fee for custom modules (Covered Extra Modules) is described as optional — it only applies when the customer chooses to pay for additional support, upgrades, and bug fixing services.

However, I also see in your quotation that any custom code added to the database automatically incurs a recurring maintenance fee per 100 lines of code, which seems to contradict the subscription agreement’s definition of Covered Extra Module.

Could you please confirm whether it’s possible to cancel or disable the maintenance coverage for custom modules in order to avoid this extra charge?

I’d like to continue using Odoo without the additional maintenance cost for custom code, if that’s an option.

Thank you for your clarification and help.

Best regards,

Looking at the "Odoo Enterprise Subscription Agreement" it seems only due when the customer choses to actually buy coverage for additional modules.

Under definitions: Covered Extra Module: A Covered Extra Module is an Extra Module for which the Customer chooses to pay a maintenance fee in order to get support, upgrade and bugfixing services.

Under charges and fees: In addition, services for Covered Extra Modules are charged based on the number of lines of code in the modules. When the Customer opts for the maintenance of Covered Extra Modules,....

So it seems only applicable when explicitly choosing for the extra support level.

The strange thing that separately to what's in the subscription agreement I see the following in a quotation from Odoo: "If you add custom code to your database at any time, an extra recurring fee will be charged per 100 lines for the maintenance of your specific code. Maintenance includes bug fixes, technical support, and upgrades. Custom code can come from the installation of third party modules (from the Odoo Apps Store or any other source), or from the import of Studio modules (or any other data module), or from the creation of technical elements (like server actions, automated actions, or calculated fields)."

Which seems to be in contradiction with the subscription agreement

Hi,

Actually this is not the cost for odoo online, as we know, the odoo online wont support any custom modules.

This is cost of charge which Odoo SA calculates, if the customer is using this app and requesting Odoo SA to migrate the written code to higher version along with the DB migration.

Thanks