I want to change the from address on all messages when sent from the CRM Helpdesk. At the moment, if as a user with email address email@example.com, when sending a message. The recipient will receive it from firstname.lastname@example.org. For the Helpdesk Messages only, I want to set the from email address to be say email@example.com.
I am not sure how this may be possible, as I understand messages in the Python code is for all Views, not just the Helpdesk.