I've installed both the Claims and Helpdesk and Support modules for sales.
I have configured incoming email server for claims.
I have the demo data installed.
I was expecting to be able to view any claim/help desk item, and be able to hit "reply" and email the customer directly from OpenERP, and for all subsequent correspondence to be logged in the history of this item (and accessible from the customer menu).
I cannot see any way to reply.
This topic (for v6) http://forum.openerp.com/forum/topic26309.html talks about a "Communication & History" tab, and a "Send New Email" button.
Where are they in v7?