Siren Associates

Founded in 2009, Siren Associate is a non-profit organization that helps develop safe and secure societies with equal access to justice and freedom of fear. Specializing in civil policing transformation and broader public sector reform, they help organizations become more responsive to the needs of the communities.

Their challenges
As part of transparency movement in Lebanon, it was required to digitize the process of vaccination in Lebanon in order to keep track of the inventory, fair distribution of the vaccine and allowing reservations by citizens and managing vaccine administration by health centers. All to be centralized in a single place with access for auditing organization like the Central Inspection in Lebanon and the World bank.
They needed a solution to be ready in less than three days since the vaccine was already delivered to Lebanon to cover the following:

Keep track of the different vaccine brands inventories
Traceability of the vaccine administration by lot.
Allow citizens to reserve the vaccine time in the hospital of choice.
Allow hospitals and health centers to manage the vaccine administration process (from data collection, vaccine administration and post vaccine monitoring)
Support for the call centers to view/verify and modify misc. appointments
Auditing by the Central Inspections and the World Bank that answered questions like:
How much inventory we have from each vaccine?
How each vaccine was spent and where?
How many appointments reserved by hospital?
How many patients showed up for their vaccines?
A platform that supports millions of patients and thousands of requests per second.

How Azkatech helped
Online Appointments and calendar were implemented and customized, to allow patients to select the health center and reserve an appointment based on their preferences. In addition to health centers to view and manage their reservations on calendar and plan their staffing accordingly. Another customization was the contacts module, it differentiated several parties which allowed to capture patient medical profile and integrate some security measures in order to be HIPAA Compliant.
This helped managing the vaccination process in Lebanon.