Rwanda Development Board (RDB)
Rwanda Development Board (RDB), is a government department that integrates all government agencies responsible for the attraction, retention and facilitation of investments in the national economy within the Republic of Rwanda. RDB was established in 2009 to coordinate, spur and promote national economic development. RDB includes agencies responsible for "business registration, investment promotion, environmental clearances, privatization and specialist agencies which support the priority sectors of ICT and tourism as well as SMEs and human capacity development in the private sector".
Odoo’s Enterprise Edition CRM was customized for the investment promotion unit to attract investors, track their investment journey from the first point of contact up to the time they establish their investments in Rwanda through managing various interactions. The CRM further manages grievances reported by already established investments. The CRM also integrated with other units within RDB such as business registration systems and investment certificate One stop Centre.