Odoo Helpdesk: A new application for customer service teams

Public Channel / Odoo Experience 2016

By Antoine Huvelle - Business Analyst, Odoo

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9.

15.

4. Customers from Get your

19. — Future you Odoo HelpDesk is probably the best integrated ticketting system in town

3. Introduction 1

6. A glimpse at the process 1

5. Minimize Frustration , Maximize Productivity

16. Demo 4

17. Conclusion 5

20. Odoo Helpdesk Smart and accessible Multiply the discussion channels with your client while simplifying communications with your collaborators, constantly improving your score through smart reporting www.odoo.com

13. Easy to integrate and configure 3

1. Odoo Helpdesk A new application for customer service teams Antoine Huvelle • Functional consultant EXPERIENCE 2016

14. Helpdesk Live Chat Mail Rating Forum

18. Odoo Helpdesk Increase your customer’s satisfaction Improve your team’s productivity

21. Thank you. #odooexperience EXPERIENCE 2016 No database record was hurt during the preparation of this presentation

2. Introduction 1 Process Integration Demo / Business example Conclusion 2 3 4 5

10. Submit / Receive Assign Close / Rate Document Report Improve customer Satisfaction • Automated customized emailing • Customer ticket rating

11. Submit / Receive Assign Close / Rate Document Report Repeat. Document. • Share best questions and answers from tickets • Create private channels

12. Submit / Receive Assign Close / Rate Document Report Act on your findings • Information gathered automatically • Analyzes through graphviews and key metrics • Share information with customer

8. Maximize productivity • Assign tickets automatically • Use canned answers • Automated mailings • Reminders through SLA alerts Submit / Receive Assign / Work Solve / Rate Document Report

7. Multiply Channels • Website form • Email Alias • Live chat • API • Regular user/Portal access Submit / Receive Assign Close Document Report

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