Odoo Helpdesk: A new application for customer service teams
4. Customers from Get your
19. — Future you Odoo HelpDesk is probably the best integrated ticketting system in town
3. Introduction 1
6. A glimpse at the process 1
5. Minimize Frustration , Maximize Productivity
16. Demo 4
17. Conclusion 5
20. Odoo Helpdesk Smart and accessible Multiply the discussion channels with your client while simplifying communications with your collaborators, constantly improving your score through smart reporting www.odoo.com
13. Easy to integrate and configure 3
1. Odoo Helpdesk A new application for customer service teams Antoine Huvelle • Functional consultant EXPERIENCE 2016
14. Helpdesk Live Chat Mail Rating Forum
18. Odoo Helpdesk Increase your customer’s satisfaction Improve your team’s productivity
21. Thank you. #odooexperience EXPERIENCE 2016 No database record was hurt during the preparation of this presentation
2. Introduction 1 Process Integration Demo / Business example Conclusion 2 3 4 5
10. Submit / Receive Assign Close / Rate Document Report Improve customer Satisfaction • Automated customized emailing • Customer ticket rating
11. Submit / Receive Assign Close / Rate Document Report Repeat. Document. • Share best questions and answers from tickets • Create private channels
12. Submit / Receive Assign Close / Rate Document Report Act on your findings • Information gathered automatically • Analyzes through graphviews and key metrics • Share information with customer
8. Maximize productivity • Assign tickets automatically • Use canned answers • Automated mailings • Reminders through SLA alerts Submit / Receive Assign / Work Solve / Rate Document Report
7. Multiply Channels • Website form • Email Alias • Live chat • API • Regular user/Portal access Submit / Receive Assign Close Document Report
- 649 Total Views
- 1 Website Views
- 648 Embeded Views
- Social Shares
- 1 Likes
- 0 Dislikes
- 0 Comments
- 0 Facebook
- 0 Twitter
- 0 Google+
- 1 accounts.odoo.com
- 9 onlinesync.odoo.com
- 85 internal.odoo.zone
Keynote: Odoo 9 New Features41159 Views .
Odoo Mobile Development Framework & App build with it12185 Views .
Odoo 9 New Design- The rationales behind it11441 Views .
Open Source Licenses9679 Views .
How A/B testing can help you optimize your website9144 Views .
Shipper integration - UPS, DHL, FedEx7621 Views .
Import and export data - Tips & Tricks6866 Views .
UX best practices to create your module6144 Views .
Keynote: Odoo Strategy 20156012 Views .
How to use Odoo in a Restaurant5591 Views .
Odoo 9: New Business Model5454 Views .
Contributing to the Odoo Community Association (OCA)5218 Views .
Odoo cms Performance Comparison and Optimisation4840 Views .
VOIP: One-click Button to Automate Calls4540 Views .
First steps in Odoo dev4053 Views .
Introduction to Odoo Warehouse Management4000 Views .
How to use Odoo in a service company3908 Views .
State of the Odoo JS framework3888 Views .
Odoo 9 New Design- Usability Methodology3830 Views .