Excellence in customer service- efficient customer rating & feedback loop
9. Clean public pages thanks to CMS
13. Associate feedback email to your stage
6. Easily analyzed thanks to the group by option.
7. Integrated everywhere
8. Smooth communication thanks to emails
3. Introduction 1
5. The Odoo Style 2
10. Feature’s possibilities 3
14. Demo 4
15. Conclusion 5
4. In order to build the perfect customer experience: You need your customers’ feedback .
17. Thank you. #odooexperience EXPERIENCE 2016
11. Activate the Rating option You can activate the option under your project’s settings. Rating on task - Rating on issue - or both - or none
1. Excellence in customer service: efficient customer rating & feedback loop Aurore LESAGE • Functional Consultant & Customer Engagement EXPERIENCE 2016
12. Choose your rating option on your project’s settings: ● Rating when changing stage ● Periodical rating (daily, weekly, twice a month,...) ● No rating
2. Introduction 1 The Odoo Style Feature’s possibilities Demo Conclusion 2 3 4 5
16. Without Odoo 1. Close your ticket 2. Export customers’ email 3. Send the survey 4. Collect the answers 5. Link the answers to the right ticket 6. Analyze information 7. Update the customer satisfaction webpage 8. Done! With Odoo 1. Close your ticket 2. Analyze the answers 3. Done! Customer satisfaction rating
- 68 Total Views
- 1 Website Views
- 67 Embeded Views
- Social Shares
- 0 Likes
- 0 Dislikes
- 0 Comments
- 0 Facebook
- 0 Twitter
- 0 Google+
- 13 onlinesync.odoo.com
Keynote: Odoo 9 New Features40106 Views .
Odoo 9 New Design- The rationales behind it11167 Views .
Open Source Licenses8338 Views .
Shipper integration - UPS, DHL, FedEx7175 Views .
UX best practices to create your module5795 Views .
Keynote: Odoo Strategy 20155613 Views .
How to use Odoo in a Restaurant5341 Views .
Odoo 9: New Business Model5196 Views .
How A/B testing can help you optimize your website4317 Views .
Odoo cms Performance Comparison and Optimisation4243 Views .
Odoo 9 New Design- Usability Methodology3677 Views .
First steps in Odoo dev3483 Views .
New Odoo Apps store: How to use it3452 Views .
Advanced barcodes management3326 Views .
Advanced Features of the API3315 Views .
Contributing to the Odoo Community Association (OCA)3230 Views .
How to use Odoo in the textile industry3090 Views .
How to use Odoo in a service company3081 Views .