Excellence in customer service- efficient customer rating & feedback loop

Public Channel / Odoo Experience 2016

By Aurore Lesage

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9. Clean public pages thanks to CMS

13. Associate feedback email to your stage

6. Easily analyzed thanks to the group by option.

7. Integrated everywhere

8. Smooth communication thanks to emails

3. Introduction 1

5. The Odoo Style 2

10. Feature’s possibilities 3

14. Demo 4

15. Conclusion 5

4. In order to build the perfect customer experience: You need your customers’ feedback .

17. Thank you. #odooexperience EXPERIENCE 2016

11. Activate the Rating option You can activate the option under your project’s settings. Rating on task - Rating on issue - or both - or none

1. Excellence in customer service: efficient customer rating & feedback loop Aurore LESAGE • Functional Consultant & Customer Engagement EXPERIENCE 2016

12. Choose your rating option on your project’s settings: ● Rating when changing stage ● Periodical rating (daily, weekly, twice a month,...) ● No rating

2. Introduction 1 The Odoo Style Feature’s possibilities Demo Conclusion 2 3 4 5

16. Without Odoo 1. Close your ticket 2. Export customers’ email 3. Send the survey 4. Collect the answers 5. Link the answers to the right ticket 6. Analyze information 7. Update the customer satisfaction webpage 8. Done! With Odoo 1. Close your ticket 2. Analyze the answers 3. Done! Customer satisfaction rating

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