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Cannot create invoices: "Record does not exist or has been deleted"

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databaseinvoicing
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Cleber Goncalves

We are using a non-modified version of Odoo from Bitnami.

The system has been working fine for about a month but recently it just started giving the above message when clicking on 'create invoice'.

I tried to recover a backup from before things broke and recreated the new records but apparently it broke again by itself.

How do I find out what broke and what is the missing record?

Any logs I should be watching to get more information?

What scheduled process could be breaking things?





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Ermin Trevisan

Please post your Odoo log entries.

Cleber Goncalves
Autor

Well, that was actually what I was asking, since I don't see anything on the server logs either on odoo, postgres or apache.

Cleber Goncalves
Autor

Found this on the browser console, which is an unexpected place for me...

Server application error {"message":"Odoo Server Error","code":200,"data":{"debug":"Traceback (most recent call last):\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/http.py\", line 638, in _handle_exception\n return super(JsonRequest, self)._handle_exception(exception)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/http.py\", line 675, in dispatch\n result = self._call_function(**self.params)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/http.py\", line 331, in _call_function\n return checked_call(self.db, *args, **kwargs)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/service/model.py\", line 101, in wrapper\n return f(dbname, *args, **kwargs)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/http.py\", line 324, in checked_call\n result = self.endpoint(*a, **kw)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/http.py\", line 933, in __call__\n return self.method(*args, **kw)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/http.py\", line 504, in response_wrap\n response = f(*args, **kw)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/addons/web/controllers/main.py\", line 885, in call_kw\n return self._call_kw(model, method, args, kwargs)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/addons/web/controllers/main.py\", line 877, in _call_kw\n return call_kw(request.env[model], method, args, kwargs)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/api.py\", line 679, in call_kw\n return call_kw_model(method, model, args, kwargs)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/api.py\", line 664, in call_kw_model\n result = method(recs, *args, **kwargs)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/models.py\", line 1122, in default_get\n defaults[name] = field.default(self)\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/addons/sale/wizard/sale_make_invoice_advance.py\", line 39, in _default_deposit_taxes_id\n return self._default_product_id().taxes_id\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/fields.py\", line 873, in __get__\n value = record._cache[self]\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/models.py\", line 5562, in __getitem__\n return value.get() if isinstance(value, SpecialValue) else value\n File \"/opt/bitnami/apps/odoo/lib/odoo-10.0.post20170615-py2.7.egg/odoo/fields.py\", line 48, in get\n raise self.exception\nMissingError: (u'Record does not exist or has been deleted.', None)\n","exception_type":"missing_error","message":"Record does not exist or has been deleted.\nNone","name":"odoo.exceptions.MissingError","arguments":["Record does not exist or has been deleted.",null]}}

Suppose I need to open a new question?

Cleber Goncalves
Autor

Found the reason for this, which I believe may be a bug in Odoo:

- At some point, not sure why a 'product' called 'down payment' was automatically created in the products list

- I deleted that product since I didn't see any use for it

- That broke the system, if I recover my backup and only 'archive' the product all remains working fine.

Keyvan Montazeri

I had a same issue, you can define a deposit product to solve the problem:

sale -> setting -> Products -> Deposit Product

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