Technical Support Specialist

250 Executive Park Blvd, #3400 • San Francisco, CA 94134 • United States

Join Odoo, a growing software company with a killer product
a huge global community, as well as a fun and exciting work environment.

Apply Now! Recruitment Guidebook
Users of the Product

4,500,000

Company Growth

60% Year over year

Company Maturity

Profitable

We are currently searching for a highly motivated candidate to
join our Tehnical Support Specialist team in San Francisco!

Team Size

25 people

What we expect

Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them.

Product Complexity
Personal Evolution
Autonomy
Customer Relationship
Quality of Product / Tools
Responsibilities
  • Become an expert on all of the features and functions within Odoo's software applications

  • Provide expertise to clients seeking to use Odoo applications effectively

  • Create solutions and effectively communicate (written, verbal) to customers 

  • Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues

  • Collaborate with Engineering, Product, and Developer teams to escalate critical issues

  • Resolve issues via email, chat, and phone

  • Gather feedback: our product team loves to crank out features that our users are asking for

  • Boost Customer Satisfaction and productivity
Must Have
  • Bachelor's degree required - Business or STEM preferred
  • Creative thinker and strategic problem solver

  • Ability to communicate technical concepts clearly and effectively, both written and orally

  • Excited to play an integral role in a rapidly evolving field 

Nice to Have
  • 1-3 years of professional experience

  • Business experience at an ERP
  • Experience/knowledge with SaaS/Cloud based applications

  • Sociable and outgoing
  • Willing to learn constantly and work proactively
  • Prior experience at a fast-growing startup

What's great in the job?

  • Great team of very smart people in a friendly and open culture.
  • No silly tools to use, no rigid working hours.
  • No waste of time in enterprise processes, real responsibilities and autonomy.
  • Expand your knowledge of various business industries.
  • Create content that will help our users on a daily basis.
  • Real responsibilities and challenges in a fast evolving company.
The Odoo culture

Building a company we love.

READ
Who is your manager?

Being a team leader at Odoo.

READ
The founder's story

From 1 to 250 employees in a few years.

READ

What we offer.

Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!

Compensation & Benefits

A full-time position
Attractive salary package
Healthcare, Dental, Vision, and more
HSA ($4800 a year)
Pre-tax Commuter Benefits

Exchange Program

Apply to a similar position
in a subsidiary of Odoo

Our offices
Sponsored Events

Afterwork events, several team building activities

Trainings

12 days trainings a year and books for career development

Sport Activity

Play any sport with colleagues,
the bill is covered

Eat & Drink

Chef prepared lunches daily, Fruits, Snacks and Coffee provided

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction records