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  • Your Odoo Subscription is not valid. Go to your subscription or contact us.

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The error "Your Odoo Subscription is not valid. Go to your subscription or contact us." typically arises when there is an issue with your Odoo subscription, which impacts domain registration and other related services. Here's how to troubleshoot and resolve the issue:

1. Verify Subscription Status

  1. Check Your Subscription:
    • Navigate to Settings > Subscriptions in your Odoo database.
    • Review your subscription status and ensure it is active.
    • Confirm that your subscription includes domain registration and related website features.
  2. Renew or Upgrade Subscription:
    • If your subscription has expired or doesn't cover the required features, renew or upgrade it through the Odoo portal or contact Odoo sales support.

2. Domain Registration Troubleshooting

  1. Verify Domain Name Availability:
    • Ensure the domain you are trying to register is available and has not already been taken.
  2. Domain Configuration:
    • Go to Website > Configuration > Settings.
    • Under Domain, enter the desired domain name and click Register.
    • If you encounter the subscription error again, it may indicate an issue with your account permissions or subscription plan.

3. Contact Odoo Support

  • If the issue persists, contact Odoo Support:
    • Navigate to Odoo Helpdesk.
    • Provide details about your subscription and the specific issue you're facing with domain registration.
    • Include screenshots or error messages for clarity.

4. Temporary Workaround

If the issue with domain registration is urgent, consider these alternatives:

  • Use a Custom Domain:
    • Register a domain through a third-party registrar (e.g., GoDaddy, Namecheap).
    • Configure the domain to point to your Odoo instance by setting up DNS records (CNAME or A record).
  • Access via Odoo Subdomain:
    • Use the default subdomain provided by Odoo (e.g., yourcompany.odoo.com) until the issue is resolved.

5. Validate Billing Information

  • Check your billing information under My Account > Billing Details in the Odoo portal to ensure all payment details are up-to-date.

6. Common Causes

  1. Expired Subscription: Ensure your subscription payments are current.
  2. Permission Restrictions: Ensure your user role has permissions to manage domain settings.
  3. System Sync Issues: Occasionally, synchronization issues between your database and Odoo's subscription server can cause errors. A quick support ticket often resolves these.

7. Final Steps

After resolving the subscription issue:

  • Retry the domain registration process.
  • Confirm that the domain registration is successful under Website > Configuration > Settings.

If you need further guidance, let me know!

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