Hoping someone can provide some insight for our scenario.

There are instances where we sell products to a reseller, who then sells them to their customer. We need to account for a return from the end-user directly to us (in the case of a warranty repair, for instance).

I have set up a new warehouse operation type called Returns, which I initially assumed was all I would need to do. With that, our team can go into that operation type and directly create a new return to come to us from the customer. The problem is that this return delivery is not recognized by Odoo as a return, therefore we cannot generate a return label (which is required) and it will not trigger the "Repair" button after the return is validated, since it doesn't recognize it as a return.

I feel like I am missing something obvious here and that this won't require building out a custom module to handle this use case. If anyone has solved for this scenario or knows how to, I would be greatly appreciative of guidance.