There used to be a ticket TYPE in Helpdesk in older versions but in ver18 it is not availalble anymore. any idea why and how to add this back?thanks
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You have three options:
- Teams
- Tags
- Property fields
Ticket Type was removed during a review of the complexity of the User Experience with all the different ways to classify Tickets.
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So where did the data stored in this field go? We rely on this for a lot of information..........