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David Ogles
12/09/18 09:24

Yes, when we create a new helpdesk ticket it is sending out the email to the customer and to the support team except when this one user creates a new ticket.  But this one user can close a ticket and it will send out the automated email.  Very wierd.  Everyone else is working fine, just this one user on sending new ticket email.

Since everyone else is working, I would think the catchall config and email configs are correct.  I've checked security and all looks ok.

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Pinakin Nayi (pna)

--Pinakin Nayi (pna)--
1944
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Ahmedabad, Índia
--Pinakin Nayi (pna)--

He has good skills in problem identification and implementation of effective solutions. He is working in Odoo India.

Techno-Functional
Skype: pinakinerp

LinkedIn : https://www.linkedin.com/in/pinakin-nayi-2a33103a/

 

Pinakin Nayi (pna)
12/09/18 09:14

Probably the issue with alias. Can you check alias, your catchall config, ,... Also can you give more info like tickets are creating automatic? And the user/responsible doesn't receive ticket creation mail ? 

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Digitech Services Inc., David Ogles
14/09/18 07:24

Yes, when we create a new helpdesk ticket it is sending out the email to the customer and to the support team except when this one user creates a new ticket. But this one user can close a ticket and it will send out the automated email. Very wierd. Everyone else is working fine, just this one user on sending new ticket email.

Since everyone else is working, I would think the catchall config and email configs are correct. I've checked security and all looks ok.

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