Hi everyone,
I would like to create a call center using Odoo, but I'm not sure what module I can integrate for this, options like phone numbers, agents, supervisor, recording, reports, call redirection, etc.
Thanks for your help.
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Financeiro
- Inventário
- PoS
- Project
- MRP
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We set up a small call workflow in Odoo using a cloud call center plugin, and it handled phone numbers, agents, and call recordings really smoothly. Having reports and call redirection built-in made managing the team way easier, and supervisors could check things without jumping between apps. It felt nice to keep calls, notes, and follow-ups all in one place, which made the day-to-day a lot simpler for everyone.
Hello!
Have a look at Oduist Connect (Twilio based) and Oduist PBX (Asterisk based) apps.
You can find more on https://oduist.com
Hello, we are about to integrate our contact center to Odoo. We provide cloud CC including queueing, all channels - voice, video, chat (SMS, Whatsapp, Viber, Telegram,..), Recording, chat and voicebot integration etc. If interested please reach out to presales at expertflow dot com - we're looking for beta customers.
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