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Fabiana Feas Argentina
07/08/19 08:20

All of that is configured perfectly. Users already use odoo to send messages and respond to customers.
My problem is another:
I configured a server action to send emails but when clients answer the system it doesnt associate it with the document that originated it.

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Paresh Wagh Índia
08/08/19 21:46

What is the value of "Reply-To" in the messages ?

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Paresh Wagh Índia

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Paresh Wagh Índia
06/08/19 22:00

Hi Fabiana: 

The following need to be in place for it to work:

1. mail.bounce.alias and mail.catchall.alias in System Parameters (Odoo)

2. Alias Domain (Odoo) : Settings > General Settings > External Email Servers

3. Outgoing and Incoming Email Server configurations (Odoo)

4. Create your catchall and bounce email id's in your Email provider's system

Here's one of my older posts on this topic that provides more details.

https://www.odoo.com/forum/help-1/question/customers-cannot-send-email-to-my-company-address-info-medinfo-com-151107#answer-151129

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