Over the last few years, OpenERP experimented several methods of assistance for our direct customers. The choice of the new Unlimited Support has been mainly driven by our accumulated experience in implementation assistance. It fits the expectations of our target market: SMEs. If you want to learn more about our direct sales/unlimited support, what are the steps of our sales & coaching process, how we handle our project pipeline, etc. This presentation is especially dedicated to new Ready & Silver partners and to SME leaders interested into OpenERP.