Company: Pontoni - Hearing & Technology
Country: Italy
Industry: Medical devices and Healthcare
Implemented Apps: CRM, Sales, Accounting, Invoicing, Purchase, Website, Inventory, Recruitment, Documents, Studio
Account Manager: Marco Angelo Villari
Implementation Partner: Huroos
Company Size: 100
Number of Users: 100
Hosting Type: Odoo.sh
About Pontoni
In the landscapes of Italy's northeast, Istituto Acustico Pontoni SRL has carved its niche as a leading name in the hearing aid industry.
Since its establishment in 1989, the family-owned company has expanded from a single medical center in Monfalcone to a remarkable network of 34 hearing aid centers, providing services to patients across various regions from Bologna to Trento to Trieste.
Istituto Acustico Pontoni has a story that revolves around vision, growth, and a commitment to excellence. The company has grown steadily over the years while remaining true to its mission of providing patients with the best possible hearing experience. Innovative methods like Clarivox and top-quality hearing aids have helped the company achieve this goal. With a team of over 100 dedicated employees, Istituto Acustico Pontoni leads the industry and sets a standard for patient care and technological advancement.
Learn more about Pontoni here: https://www.pontoni.com/
A Scattered System
Istituto Acustico Pontoni, before integrating Odoo, was grappling with the challenges that many growing companies face - operational chaos. With 17 centers to manage, the absence of a cohesive system for marketing, customer relationship management (CRM), warehouse management, and performance tracking led to inefficiencies and stunted growth. The reliance on disjointed tools like Excel sheets and Google services offered little relief from the mounting disorder.
The company searched for a solution and evaluated several software options. However, none of them matched Odoo's comprehensive capabilities, which led to the decision to implement it. The versatility of Odoo allows for the unification of various business processes under one roof. Odoo is not just an ERP system but also a catalyst for digital transformation. It offers a promise of clarity and efficiency where there was once chaos.
Achieving Efficiency and Cohesion
The process of successfully implementing Odoo required much work. There was resistance to change initially, and the learning curve was steep. The company's unique needs meant that a tailored approach was necessary.
Therefore, the organization's IT professionals were crucial in driving the transformation by becoming process champions. They utilized resources such as Odoo's video tutorials to enhance their knowledge and application of the system. Also, the implementation strategy was carried out in phases, starting with the core modules before expanding. This approach proved pivotal in the process, enabling easier integration and greater acceptance among employees.
The impact of Odoo on Istituto Acustico Pontoni has been immense and diverse. By creating a connected data ecosystem, Odoo has enabled better decision-making, streamlined operations, and fostered a culture of continuous improvement. Notably, the company has experienced consistent annual growth in revenue of 7-10%, an increase in leads of 10-20%, and significant time savings for employees. This underscores the system's effectiveness in enhancing productivity and operational efficiency. Moreover, unexpected human resources management benefits highlight Odoo's versatility beyond its initial implementation scope.
The successful journey of Istituto Acustico Pontoni with Odoo showcases the significant impact of the right ERP system when implemented with dedication, strategic planning, and vision. The company highly recommends Odoo to those with a clear vision, strong internal IT support, and a willingness to invest in forming a good partnership for implementation.
Thanks to Odoo, today we can dedicate more time to our patients. Odoo has given us the opportunity to improve our services. This is the most important achievement.
Implementation Partner:
Pontoni: Putting Patient Satisfaction at the Heart of the Business