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I am trying to import data from a xlsx file, using the Import button, but I get the following error, regardless of what module i use:

Import preview failed due to: Unable to load "xlsx" file: requires Python module "xlrd >= 1.0.0".

I have installed xlrd already, using the following command, on both the virtual environment and normally:

pip3 install xlrd

But the error persists. I'm sure xlrd is installed correctly, because the python interpreter can import it correctly:

(odoo-12.0) wojdob@vbox:~$ python3 -c "import xlrd; print (xlrd.__VERSION__)"
2.0.1

Also the xlrd folder is present in the site-packages odoo folder:

~/odoo-12.0/lib/python3.8/site-packages/xlrd

How do I fix this problem so I can import xlsx files? Do I need to somehow configure my odoo so it can actually see and use the library?

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see my answer

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Had same problem in version 13.0. Solved it by downgrading the xlrd version to 1.1.0.

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Hello, in my case, it happened because I tried to import an 'xlsx' file into Odoo 12, where at the time it was not supported yet. So I had to "Save As..." the document into an older 'xls' file instead.

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