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1118 Weergaven

I'm presently designing my first automated campaign.

After a first Email being sent to a list of contacts and containing a CTA button, I would like to send a second Email to those who opened the Email but who didn't click on the button.

The trigger "Not clicked" exists for that. Perfect. But I would like ALSO to exclude those who replied to me, because they are treated differently. There is a specific trigger "replied" that seems perfect for that, but it apparently can't be used together with the "Not clicked" trigger.

So my question is: How can I send an Email to contact who didn't click on the CTA button AND who didn't replied to me?

I haven't found the way to do it in Marketing automation yet. 

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Annuleer
Beste antwoord

Hi,

In the default function of Odoo, you cannot set both the "not clicked" trigger and the "not replied" trigger at the same time. They need to be set separately. You can either add the "not clicked" trigger first or add the "not replied" trigger. It can't be chosen to trigger simultaneously; it will only work one after another.


from the above screenshot you can see that it is only possible to select one child activities at a time.


Hope it helps

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Annuleer
Auteur

Thank you for your answer. Yes, it helped. Chaining the 2 conditions with the same time delay should do the trick actually. I don't know why I didn't think of it! :-)

Auteur Beste antwoord

Thank you for your answer. Yes, it helped. Chaining the 2 conditions with the same time delay should do the trick actually. I don't know why I didn't think of it! :-)

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Annuleer
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