Odoo Experience 2021
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Opening Keynote - Unveiling Odoo 15
Fabien PinckaersGereed
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We switched to Odoo Payroll: Impact & Advice
Charlotte TrigauxGereed
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What's New in Accounting?
Wynand Tastenhoye & Eva LombardoGereed
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What's New in eCommerce?
Patrick LukusaGereed
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What's New in Discuss?
Dethier GregoryGereed
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What's New in Website?
Clément WatthezGereed
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How to Build Beautiful Web Pages Like a Pro
Clément WatthezGereed
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Ask Me Anything (AMA) for Community
Antony LesuisseGereed
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Odoo Awards Ceremony
Amy Caroline DowningGereed
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Keynote - Vision & Strategy
Fabien PinckaersGereed
Video laden...
Helpdesk: A 5-Star After Sales Service for Your Customer
Demo
Functional
Locatie: Studio 8
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07-10-2021 17:30
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07-10-2021 18:00
(Europe/Brussels)
(30 minuten)
Renee Carano
Support Team Manager
met Odoo
Renee Carano
Support Team Manager
met Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!
In this talk, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
Quiz
How do you send automated emails when moving a ticket?
What is a new feature in v15 helpdesk?
