Odoo Experience 2021
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What's New in Discuss?
Dethier Gregory완료
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Opening Keynote - Unveiling Odoo 15
Fabien Pinckaers완료
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What's New in Website?
Clément Watthez완료
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We switched to Odoo Payroll: Impact & Advice
Charlotte Trigaux완료
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What's New in eCommerce?
Patrick Lukusa완료
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What's New in Accounting?
Wynand Tastenhoye & Eva Lombardo완료
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How to Build Beautiful Web Pages Like a Pro
Clément Watthez완료
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Ask Me Anything (AMA) with Fabien, Odoo's Founder
Fabien Pinckaers완료
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Ask Me Anything (AMA) for Community
Antony Lesuisse완료
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Odoo Awards Ceremony
Amy Caroline Downing완료
동영상 로딩 중...
Helpdesk: A 5-Star After Sales Service for Your Customer
Demo
Functional
위치: Studio 8
-
21. 10. 7. 오후 5:30
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21. 10. 7. 오후 6:00
(Europe/Brussels)
(30분)
Renee Carano
Support Team Manager
at Odoo
Renee Carano
Support Team Manager
at Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!
In this talk, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
문제
How do you send automated emails when moving a ticket?
What is a new feature in v15 helpdesk?