Aliases
What is it?
Aliases are email addresses that allow to generate records in Odoo when an email is sent to them.
Example If an email is sent to support@my-company18.odoo.com, a helpdesk ticket will be generated in the Helpdesk Team for which ID=1. |
Why is it useful?
The Aliases menu is useful to configure email aliases in an advanced way, or to generate a large amount of aliases. By default, the field “name” will take the subject of the email as value. If fields are mandatory (on the python code level) or if they have some constraints, these constraints must be fulfilled if you want your record to be created.
Example If a contact who is not a follower of the Sales Team with ID =1 sends an email to info@my-company18.odoo.com, he/she will receive a bounce email and will not generate a record in the Lead/Opportunity model. |
If a model already has an alias feature, we highly recommend using this feature instead of creating a new one from scratch in this menu.