Upgrade Support Analyst

Rue laid Burniat 5, 13648 Louvain La Neuve, Belgium
Services / Business Support

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.

Apply Now! Check Average Salaries Survival Guide
Users of the Product


Company Growth

60% Year over year

Company Maturity


What we expect.

In a nutshell, you will be the key point between the end-users and Odoo - we count on you to give our customers the best upgrade experience possible. None of your work days will be the same, guaranteed! 

As an
Upgrade Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing customers, who are in the process of upgrading their database to the latest version. You will be the central point of contact and coordinating all internal support teams that might have to be involved in the process. Our goal is to make our customers happy by making the upgrade process as smooth as possible and providing them with courteous and effective service. 

Your mission will be to investigate issues in order to help developers or directly provide customers with the perfect functional solution. When a customer's upgrade request comes in, through the
ticketing system, you will have to understand the functional issue, investigate it and call upon technical resources where and when needed. 
Indeed, you will be in
close collaboration with many internal teams such as Consultants, Developers or the Sales team.

Business Knowledge

Technical Skills


Variability of the Job

Quality of Product / Tools
  • Project managing our customer's entire upgrade experience
  • Coordinate tasks among technical teams while keeping the overview of the customer's upgrade project
  • Investigate and resolve upgrade issues or help our customers and partners to resolve them
  • Providing support for functional upgrade issues and answer upgrade related questions
  • Communicate in a courteous, competent and for the customer comprehensive manner
  • Contribute to the improvement of our processes and the success of the Upgrade Services Team
  • Provide feedback and help improve the Odoo product and Odoo working experience
Must Have
  • Valid work permit for Belgium
  • IT & Business Affinity
  • Customer oriented

  • Project management
  • Autonomous and fast learner
  • Experience in customer support
  • Good common sense and logical thinking
  • Fluent in English and French or Dutch
Nice to Have
  • Additional language skills (Spanish, German, Italian...)
  • Consulting skills
  • Technical knowledge (XML, Python, JS)


What's great in the job?

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. 

You will be part of a newly revamped team and be able to contribute to the improvement of the Odoo upgrade service by taking initiative and bringing in your own ideas.

You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo.

The founder’s story

From 1 to 250 employees in 5 years.


What we offer.

A great team of dynamic people

A friendly and open company's culture

A full-time position with attractive salary package (including company car)

The opportunity to evolve into a great and fast growing Belgian company

Attractive Salary Tool

A full-time position
with an attractive salary package

Exchange Program

Apply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers)

Our offices
Sponsored Events

Monthly drinks,
several team buildings 


12 days of pro training per year including 6 of your choice for personal development.

Sport Activities

Play any sport with colleagues
and Odoo pays the bill.

Eat & Drink

Basket of fruit, coffee, soups,
pantry snacks.