We are currently searching for a highly motivated candidate to
join our Technical Support team in San Francisco!
What we expect
Odoo is the world's top open-source ERP SaaS software and Support Analysis are key to our future success! Support Analysts coordinate with various service teams to strategically find the best solutions for businesses that use our software.
As a Support Analyst here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America.
Odoo's Support Analysts work with clients to teach them how to most effectively wield the Odoo applications that they have adopted.
This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success.
We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them.
Become an expert on all of the features and functions within Odoo's software applications.
Provide expertise to clients seeking to use Odoo applications effectively.
Document clients' needs, problems, interventions and interactions, escalate technical issues to Odoo's developer team.
- Boost Customer Satisfaction and productivity
- Bachelor Degree in Business or related field
- Passion for software products
Able to work in a rapidly evolving field
Excellent communication skills
Willing and able to work from 7am to 4pm or 11am to 8pm Monday through Friday
Nice to Have
Business experience at an ERP
Experience in a SaaS company
- Additional languages
What's great in the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Create content that will help our users on a daily basis.
- Real responsibilities and challenges in a fast evolving company.
What we offer.
Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!
Compensation & Perks
A full-time position
with an attractive salary package.
12 days / year, including 6 of your choice,
for personal development.
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit , coffee and snacks provided.