Support Analyst

250 Executive Park Blvd, Suite 3400 • San Francisco, CA 94134 • United States

Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.

Apply Now! Recruitment Guidebook
Users of the Product

4,500,000

Company Growth

60% Year over year

Company Maturity

Profitable

We are currently searching for a highly motivated candidate to
join our Technical Support team in San Francisco!

Team Size

9 people

What we expect

 Odoo is the world's top open-source ERP SaaS software and Support Analysis are key to our future success!  Support Analysts coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Support Analyst here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America.

Odoo's Support Analysts work with clients to teach them how to most effectively wield the Odoo applications that they have adopted.

This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success.

We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them.

Product Complexity
Personal Evolution
Autonomy
Customer Relationship
Quality of Product / Tools
Responsibilities
  • Become an expert on all of the features and functions within Odoo's software applications.

  • Provide expertise to clients seeking to use Odoo applications effectively.

  • Document clients' needs, problems, interventions and interactions, escalate technical issues to Odoo's developer team.

  • Boost Customer Satisfaction and productivity
Must Have
  • Bachelor Degree in Business or related field
  • Passion for software products
  • Able to work in a rapidly evolving field

  • Excellent communication skills

  • Willing and able to work from 7am to 4pm or 11am to 8pm Monday through Friday

Nice to Have
  • Business experience at an ERP

  • Experience in a SaaS company

  • Additional languages

What's great in the job?

  • Great team of very smart people in a friendly and open culture.
  • No silly tools to use, no rigid working hours.
  • No waste of time in enterprise processes, real responsibilities and autonomy.
  • Expand your knowledge of various business industries.
  • Create content that will help our users on a daily basis.
  • Real responsibilities and challenges in a fast evolving company.
The Odoo culture

Building a company we love.

READ
Who is your manager?

Being a team leader at Odoo.

READ
The founder's story

From 1 to 250 employees in a few years.

READ

What we offer.

Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!

Compensation & Perks

A full-time position
with an attractive salary package.

Exchange Program

Apply to a similar position
in a subsidiary of Odoo.

Our offices
Sponsored Events

Afterwork events, several team building activities.

AperOdoo
Trainings

12 days / year, including 6 of your choice,
for personal development.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit , coffee and snacks provided.