Functional Support Analyst & Pre-sales - Buffalo, NY

1 W Seneca St.
Floor 26
Buffalo, NY 14203
United States
Services / Technical Support & Investigation

Join Odoo, a growing software company with a killer product
a huge global community, as well as a fun and exciting work environment.

Apply Now! Recruitment Guidebook
Users of the Product

7,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

We are currently searching for a highly motivated candidate to
join our Functional Support Analyst & Pre-sales team in Buffalo, NY!

Team Size

15 people

What we expect

Odoo is the world's most popular open-source ERP SaaS software, and we want you to join our amazing team. The Functional Support Analyst & Pre-Sales role is key to our future success!

The Functional Support Analyst & Pre-Sales position assists customers (and team members) with support tickets, phone calls, and LiveChat conversations - always making sure to provide an informative and enjoyable customer experience!

This role will also be in charge of pre-sales, identifying potential leads, and passing those leads along to the sales team. Not only will you be the “first line of defense” for potential and current customers, you’ll also be the face of the company.

And, with someone like you joining our team - the sky’s the limit!

Product Complexity
Personal Evolution
Autonomy
Customer Relationship
Quality of Product / Tools
Responsibilities
  • Customer Interaction

    • • Responsible for assisting customers & identifying potential clients, via tickets, LiveChat, and phone support
  • Escalation

    • • Evaluate issues and fix ‘em! If you can’t, escalate to a team that can resolve the problem(s)
      • Escalate urgent issues to correct team members
Evaluation
  • Tickets

    • • Your answers are complete, well-written, and correct
      • Answer 4 tickets/day (on average)
      • Regularly take on oldest tickets
      • Routinely share positive feedback with the team
  • Pre-sales

    • • Efficient and purposeful communication
      • 4 hours/day connected on the website’s LiveChat to interact with visitors
      • Answer simple support questions
      • Identify potential clients and convert them into leads
  • Calls

    • • Clearly communicate with customers  
      • Your answers are correct
Requirements/Nice to Have:
  • 1-3 years of professional experience

  • • Bachelor's Degree, Business, or STEM preferred
  • • Pre-sales or sales experience

  • • Able to work in a rapidly evolving field
  • • Business experience at an ERP
  • • Prior experience at a fast-growing startup

What's great in the job?

  • Great team of very smart people in a friendly and open culture.
  • No silly tools to use, no rigid working hours.
  • No waste of time in enterprise processes, real responsibilities and autonomy.
  • Expand your knowledge of various business industries.
  • Create content that will help our users on a daily basis.
  • Real responsibilities and challenges in a fast evolving company.
The Odoo culture

Building a company we love.

READ
Who is your manager?

Being a team leader at Odoo.

READ
The founder's story

From 1 to 250 employees in a few years.

READ

What we offer.

Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!

Compensation & Benefits

A full-time position
Attractive salary package
Healthcare, Dental, Vision, and more
HSA ($4800 a year)
Pre-tax Commuter Benefits

Exchange Program

Apply to a similar position
in a subsidiary of Odoo

Our offices
Sponsored Events

Afterwork events, several team building activities

Trainings

12 days trainings a year and books for career development

Sport Activity

Play any sport with colleagues,
the bill is covered

Eat & Drink

Fruits, Snacks and Coffee provided


Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.