Functional Support Analyst & Pre-sales - Buffalo, NY
Floor 26
Buffalo, NY 14203
United States
Join Odoo, a growing software company with a killer product
a huge global community, as well as a fun and exciting work environment.
Users of the Product
7,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Functional Support Analyst & Pre-sales team in Buffalo, NY!
Team Size
15 people
What we expect
Odoo is the world's most popular open-source ERP SaaS software, and we want you to join our amazing team. The Functional Support Analyst & Pre-Sales role is key to our future success!
The Functional Support Analyst & Pre-Sales position assists customers (and team members) with support tickets, phone calls, and LiveChat conversations - always making sure to provide an informative and enjoyable customer experience!
This role will also be in charge of pre-sales, identifying potential leads, and passing those leads along to the sales team. Not only will you be the “first line of defense” for potential and current customers, you’ll also be the face of the company.
And, with someone like you joining our team - the sky’s the limit!
Responsibilities
Customer Interaction
Escalation
- • Responsible for assisting customers & identifying potential clients, via tickets, LiveChat, and phone support
- • Evaluate issues and fix ‘em! If you can’t, escalate to a team that can resolve the problem(s)
- • Escalate urgent issues to correct team members
Evaluation
Tickets
Pre-sales
Calls
- • Your answers are complete, well-written, and correct
- • Answer 4 tickets/day (on average)
- • Regularly take on oldest tickets
- • Routinely share positive feedback with the team
- • Efficient and purposeful communication
- • 4 hours/day connected on the website’s LiveChat to interact with visitors
- • Answer simple support questions
- • Identify potential clients and convert them into leads
- • Clearly communicate with customers
- • Your answers are correct
Requirements/Nice to Have:
1-3 years of professional experience
- • Bachelor's Degree, Business, or STEM preferred
• Pre-sales or sales experience
- • Able to work in a rapidly evolving field
- • Business experience at an ERP
- • Prior experience at a fast-growing startup
What's great in the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Create content that will help our users on a daily basis.
- Real responsibilities and challenges in a fast evolving company.
What we offer.
Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!
Compensation & Benefits
A full-time position
Attractive salary package
Healthcare, Dental, Vision, and more
HSA ($4800 a year)
Pre-tax Commuter Benefits
Sponsored Events
Afterwork events, several team building activities
Trainings
12 days trainings a year and books for career development
Sport Activity
Play any sport with colleagues,
the bill is covered
Eat & Drink
Fruits, Snacks and Coffee provided
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
