Customer Success Account Manager - Bilingual (English/Spanish Speaker)

250 Executive Park Blvd, Suite 3400, San Francisco, CA 94134, United States

A sales job for smart people who care about customer's satisfaction, and like software. You will be responsible for a portfolio of ~150 companies in North and South America. Your primary goal is to achieve sales target by driving up customer retention and expansion. The clients this team handles can be as small as a proprietorship or thousands of employees.

Responsibilities

Customer retention & expansion

Achieve monthly targets

North and/or South America

Customer Satisfaction

Challenges

A lot to learn

Master the product/problem solver

Deal with various industries

Must Haves

Bachelor degree, or higher

At ease with software

Fluent in English and Spanish

What's great in the job?

  • The main sales driver is your ability to solve problems, and satisfy customers
  • You sell management software to directors of SMBs: interesting projects and people
  • Large apps scope: CRM, MRP, Accounting, Inventory, HR, Project Mgmt, etc...
  • Direct coordination with functional consultants for qualification and follow ups
  • High commissions for good performers
Job Complexity:
Personal Evolution:
Variability of the Job:
Technical complexity:
Overachieving Possibilities:
Team / Company Size:

5 / 70 people

Avg Deal Size:

$14k

Sales Cycle:

1 month

Company Growth:

80% YoY

Company Maturity:

Profitable

Benefits

Healthcare, dental, vision, life insurance, FSA, HSA, and other voluntary benefits to choose

PTOs

Vacation, Sick, and Holiday paid leaves

Save on commute

Pre-tax commuter benefits 
(parking and transit)

Discount Programs

Brand-name product and services in categories like travel, electronics, health, fitness, cellular, and more

Prime location

Right off Highway 101, free employee parking, and walking distance from MUNI / Free Shuttle (stops at Caltrain/Bart).

Sponsored Events

Monthly Dinners, Monthly Lunch Mixers, Monthly Happy Hour, Annual event(s)

Sport Activity

Weekly yoga classes in-office. Play any sport with enough colleagues and the bill is covered.

Eat & Drink

Peet's and Philz coffee provided all day on demand and pantry snacks