Customer Support Analyst - German Speaker

Rue de l’industrie, 13, 8399 Koerich, Luxembourg
Services / Business Support

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.

Apply Now! Check Average Salaries Survival Guide
Users of the Product


Company Growth

60% Year over year

Company Maturity


What you will do:

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing customers. Our goal is to make our customers happy by solving their issues and giving them a good quality service. 

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing (emailing system), you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers. 

Business Knowledge

Technical Skills


Variability of the Job

Quality of Product / Tools
  • Help customers with their use of Odoo Business Apps
  • Solve functional problems by investigating
  • Ensure customers' satisfaction
  • Improve customers's experience
  • Contribute to the improvement of our product & all documentation 
Must Have
  • Degree or experience related to Business 
  • Fluent in French, German & English
  • Valid work permit for Luxembourg
  • IT & Business Affinity
  • Customer oriented & Solution minded

  • Autonomous and fast learner
Nice to Have
  • Any other European Languages
  • Good knowledge of business processes
  • Technical knowledge (XML, Python, JS)

What's great in the job?

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback. 

In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee! 
The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo.

The founder’s story

From 1 to 250 employees in 5 years.


What we offer.

Exchange Program

Apply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers)

Our offices
Sponsored Events

Monthly drinks,
several team buildings 


Opportunities for development and training 📈

Sport Activities

Play any sport with colleagues
and Odoo pays the bill.

Eat & Drink

Basket of fruit, coffee, soups,
pantry snacks.