Customer Success Executive (Direct)
Are you ready to learn fast and have a real impact on the company?
Join our amazing team of Customer Success and rise to the challenge to evolve in the IT sector! Acquire new clients and advise them on the best solution to adopt.
Products Users
7,000,000
Company Growth
60% year over year
Company Maturity
Profitable
What do we look for?
Join our dynamic team of Customer Success and make use of your hunting, analytical and negotiation skills to retain existing clients. As Customer Success Executive, you will engage with SME’s and advise them on the best solution to adopt for their business.
What will you do?
As Customer Success Executive, you’ll be responsible for managing our existing customer accounts, ensuring seamless on boarding, customer satisfaction, retention, and business growth. The ideal candidate will work closely with a number of clients from various industries—ranging from small businesses to large-scale enterprises—guiding them through their Odoo software journey and maximizing its value for their business operations.
MuST HAVE
- Strong Business knowledge and curiosity
- Genuine interest in IT and software
- Fluent in English Communication
- Analytic vision & fighting spirit
- Strong relational & negotiation skills
- Good organizational skills
- 1+ to 4 years of experience
Nice to Have
- Business degree (Required)
- Strong understanding of Odoo ERP software or similar SaaS-based business solutions
- Proven experience in customer success, account management, or client-facing roles.
- Excellent communication, problem-solving, and relationship-building skills
- Ability to analyze customer needs and propose relevant solutions
- Experience managing renewals, retention strategies, and up selling/cross-selling opportunities
- Strong organizational and time-management skills with the ability to handle multiple clients simultaneously
KEY ReSponsibilities
- Customer On-boarding & Training
- Product Adoption & Customer Success
- Customer Engagement & Relationship Management
- Customer Support & Issue Resolution
- Renewals & Retention
- Up selling & Cross-Selling
What do we offer?
Compensation & Perks
A full-time position
with an attractive salary package.
Paid leaves
5 Days working week, 24 paid leaves and public holidays as per the IT Industry
Prime location
Work at the best location with easy transportation connectivity
Training
8 hrs of training every month to stay updated with the product and technology
Eat & Drink
Tea, coffee and snacks
provided all day.
Sponsored Events
Team outing, team lunch, festive celebrations and lots of team building activities
