This talk is suitable for Odoo beginners and for people that are partiularly interested in the helpdesk module and its service level agreement feature (SLA).

The talk will include a general overview on how to set up your SLA's and how to link them to a specific working calendar. This way, you can follow up service levels more closely by taking into account the hours that your helpdesk team is not active.

Attendees will learn best practices to manage their support and helpdesk service in a better way