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Hello. 

I have successfully installed WhatsApp with Odoo 17.

I have created META approved templates.

When I send a message from the pipeline model, it does not reach the client's phone.

However, when the client starts the conversation from his WhatsApp, I can receive message in Oddo and I can send him messages without problems.

What can I do to solve the sending from the templates?

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Buang
Jawaban Terbai

Hello, i configured whatsapp on mu server and still waiting for meta to approve my model , it has been since one month now !! how much time does it take to approve the model by meta please ??


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Jawaban Terbai

found that the solution to this was that the Odoo preconfigured templates had not synced to my Meta WhatsApp templates. 

All you need to do is reset the Odoo template to draft then submit it to meta again for approval, once it is approved the template name should be in the Meta WhatsApp approved templates. 

This is after you ensure that all your configuration in both Odoo and meta are correct.

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Penulis Jawaban Terbai

hello. thanks.

Okay, the error occurs when we use META approved marketing templates, but when using the adapted pre-configured templates the messages are sent correctly.

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Buang
Jawaban Terbai

Hi,

In odoo17, There are pre-configured demo data templates available in Odoo to use or modify. These templates can be used or modified to suit a specific business need.

To use these templates, navigate to WhatsApp app ‣ Templates and select a pre-configured template.


Click Submit for Approval to start the approval process. An email will be sent to the administrator of the Meta account when the template has been approved.
Only templates that have been approved are allowed to be sent.


Hope it helps,

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Buang

Hi cybrosys.. does this mean that ONLY templates that have been approved by meta-admin can be sent?
how long to wait...?

when i subite for approval i see this message
Invalid Operation

100: Unsupported post request. Object with ID '505535755815384' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

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