Odoo Experience 2021
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Opening Keynote - Unveiling Odoo 15
Fabien PinckaersSelesai
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What's New in Accounting?
Wynand Tastenhoye & Eva LombardoSelesai
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What's New in Website?
Clément WatthezSelesai
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What's New in eCommerce?
Patrick LukusaSelesai
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What's New in Discuss?
Dethier GregorySelesai
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We switched to Odoo Payroll: Impact & Advice
Charlotte TrigauxSelesai
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How to Build Beautiful Web Pages Like a Pro
Clément WatthezSelesai
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Ask Me Anything (AMA) with Fabien, Odoo's Founder
Fabien PinckaersSelesai
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Ask Me Anything (AMA) for Community
Antony LesuisseSelesai
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Keynote - Vision & Strategy
Fabien PinckaersSelesai
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Helpdesk: A 5-Star After Sales Service for Your Customer
Demo
Functional
Lokasi: Studio 8
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07/10/21 17.30
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07/10/21 18.00
(Europe/Brussels)
(30 menit)
Renee Carano
Support Team Manager
pada Odoo
Renee Carano
Support Team Manager
pada Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!
In this talk, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
Quiz
How do you send automated emails when moving a ticket?
What is a new feature in v15 helpdesk?
