I am using Odoo Online (version 17.4) for my webshop, which serves both B2C and B2B customers within the EU.
I've enabled VIES validation through the settings (Settings -> Invoicing). However, I've encountered an issue:
Current Situation:
- The VAT number is checked after the customer completes the checkout process.
- This means customers can potentially order products with 0% VAT using an invalid EU VAT number.
- As a result, I need to manually verify Intra-Community sales.
Questions:
- Can VIES validation be performed during the checkout process?
- This would help ensure that only valid VAT numbers are used to benefit from 0% VAT.
- If real-time validation during checkout is not possible, can the Marketing Automation app be used to automatically send emails to customers with invalid VAT numbers?
- Automating this process would save significant time and ensure compliance.
Any guidance or solutions to these issues would be greatly appreciated!