Community mailing list archives
Re: Dealing with customer creditsby
On Nov 13, 2014, at 2:58 PM, John Pia Jr <firstname.lastname@example.org> wrote:
I am trying to figure out in version 8 how to manage customer credits.
I am not talking about a refund of payment but rather a credit on future orders from a customer who returned or rejected product. We do not refund orders ever for cash, its always done with credits.
Customer 1 orders 500 widgets
Customer 1 returns 200 widgets for any reason
I need to be able to take the value that customer 1 paid for the 200 widgets they returned and make that as av available credit for that customer.
Ideally I like the refund function, however how do I avoid it generating a draft payment rather than just applying a credit to the customers account that can be used at a later date on a future customer order.
Any input would be great. This may be a simple thing I just cannot seem to find it.