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Re: Product returns

by
sales@autowash.me
- 08/25/2016 08:14:34

Don't mean to hijack but was wondering how 9.0 handles exchanges and warranty (providing replacement product for free when under warranty)

On Thursday, August 25, 2016, Pedro Manuel Baeza Romero <pedro.baeza@gmail.com> wrote:

Well, I see better if you have delivered 10 units of a product and returned 3, to only invoice 7 units, not to invoice 10 and refund 3 of them.
Regards.

2016-08-25 13:48 GMT+02:00 Eric Caudal (Elico Corp) <eric.caudal@elico-corp.com>:
I did like the previous way because you ended with one return doc for stock paired with one credit note.
It was clean and simple to understand for what I experienced with the users.



Eric Caudal from my mobile device


-------- Original message --------
From: Pedro Manuel Baeza Romero <pedro.baeza@gmail.com>
Date: 2016/08/25 19:39 (GMT+08:00)
To: Community <community@mail.odoo.com>
Subject: Re: Product returns

On that part, I see reasonable to delegate to the sale order invoicing the solution to this, changing the quantity to invoice if there are OUT + IN or making a refund if needed. I'm investigating right now a similar issue on purchases.

Regards.

2016-08-25 13:20 GMT+02:00 Torvald Baade Bringsvor <torvald@bringsvor.com>:
Thanks guys.

Seems like a bit of development is in order. But I guess that making the warehouse person find the original picking should be reasonable, then reverse it. The missing part seems to be issuing the credit note. Ideally we should be able to credit the original credit card too. Ok, stuff to investigate.

-Torvald


Torvald Baade Bringsvor
Bringsvor Consulting AS - Odoo (formerly OpenERP) implementation partner


2016-08-25 12:52 GMT+02:00 Eric Caudal <eric.caudal@elico-corp.com>:

When the move is received, you have a button reverse.

Unfortunately and AFAIK, the feature is not as good in v9 as it was in v8 as you cannot decide whether to invoice by credit note the return stock move.

--
Eric Caudal [Founder and CEO]
Skype: elico.corp. Phone: + 86 186 2136 1670 (Cell), + 86 21 6211 8017/27/37 (Office)
Elico Shanghai (Hong Kong/Shenzhen/Singapore) Odoo Gold Partner, best Odoo Partner 2014 for APAC
On 08/25/2016 06:42 PM, Torvald Baade Bringsvor wrote:

But do you manually create the stock move and credit invoice? Or is there standard functionality that I have missed?

Torvald


25. aug. 2016 12.32 skrev "Pedro Manuel Baeza Romero" <pedro.baeza@gmail.com>:
That's the standard. Return the products and invoice this return.

Regards.

2016-08-25 12:23 GMT+02:00 Torvald Baade Bringsvor <torvald@bringsvor.com>:
Hi

I have tried to look at the OCA module for handling RMA, but it does not seem to do what I expected.

What do you use for handling products returned from the customer? Something simple should suffice, receiving the product, issuing a credit note and putting the product back to stock.

-Torvald


Torvald Baade Bringsvor
Bringsvor Consulting AS - Odoo (formerly OpenERP) implementation partner

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