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Re: Odoo telephony module for Twilioby
This will be a paid module in the app store. Asterisk would take a ton of work to add and there are already modules for it. The nice thing about about Twilio is that it's relatively cheap and very quick to setup and no need to run your own server.
Those are good suggestions, I know Twilio has real-time queue statistics we can tap into and also web to call functionality we'd like to add in later versions. I'd like to build a call back option where users who are stuck in a long queue can press 1 to have the system call them back when an agent is free.
We're still working on voicemail functionality, the first step is to have employee and department level voicemails. Might email mp3 of voice mail to users who are mobile or build a mobile client in Xamarin that dials out from twilio number and allows playing voicemails.
On Tue, Aug 2, 2016, 5:22 AM <email@example.com> wrote:
Hi Chris,your module looks fantastic. Is the code public?Here some additional functionalities:- Service provider abstraction. Use Asterisk in place of Twilio.- Create a global Dialer integrated with mail.mass_mailing.campaign with option to set multiple concurrent calls- Queue statistics like:Answered calls by agent,Answered calls by queueAnswered & Unanswered calls by disconnectionAnswered& Unanswered hold time distributionAnswered calls time distributionUnanswered calls by queueDistribution by hoursDistribution by queue- Bind an action when transferring call to an extension to show the partner form or show a log record in edit mode- Personal settings for employees where they define a follow-me number, voicemail box password, etc.- Real Time calls&queue monitoring: spy, shadow, conference + Sales by agent, Sales by queue.Cheers,--Yves Goldbergodoo| Official Partner - OCA memberOpen Source ERP, CRM & CMST +972 (3) 720 8818
M +972 (55) 966 1405T +32 (2) 588 2500Raanana [ISRAEL]------- Original message -----From: Chris Jones <firstname.lastname@example.org>To: Community <email@example.com>Subject: Odoo telephony module for TwilioDate: Mon, 01 Aug 2016 21:42:51 -0000ITpedia Solutions is working on a module for Odoo 9 (Community and Enterprise) that connects to Twilio's api and allows a company to build a very advanced phone tree in just a few minutes with deep integration into CRM.We're looking for feedback in terms of what additional functionality you'd like to see.
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