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Re: Odoo telephony module for Twilio

Ygol InternetWork, Yves Goldberg
- 08/02/2016 08:18:48
Hi Chris,

your module looks fantastic. Is the code public?

Here some additional functionalities:

- Service provider abstraction. Use Asterisk in place of Twilio.
- Create a global Dialer integrated with mail.mass_mailing.campaign with option to set multiple concurrent calls
- Queue statistics like: 
Answered calls by agent, 
Answered calls by queue
Answered & Unanswered calls by disconnection
Answered& Unanswered hold time distribution
Answered calls time distribution
Unanswered calls by queue
Distribution by hours
Distribution by queue
- Bind an action when transferring call to an extension to show the partner form or show a log record in edit mode
- Personal settings for employees where they define a follow-me number, voicemail box password, etc.
- Real Time calls&queue monitoring: spy, shadow, conference + Sales by agent, Sales by queue.


Yves Goldberg
odooOfficial Partner - OCA member
Open Source ERP, CRM & CMS

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----- Original message -----
From: Chris Jones <>
To: Community <>
Subject: Odoo telephony module for Twilio
Date: Mon, 01 Aug 2016 21:42:51 -0000

ITpedia Solutions is working on a module for Odoo 9 (Community and Enterprise) that connects to Twilio's api and allows a company to build a very advanced phone tree in just a few minutes with deep integration into CRM.

We're looking for feedback in terms of what additional functionality you'd like to see. 

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