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RE: POS unsaved record

by
Qingdao Oudu Software Co.,Ltd, Cui Jianping / Jason
- 07/24/2016 19:13:40

We discovered from our cases that the cause is due to table row lock mechanism from postgresql, being unable to get a serial number assigned. The original codes simply give up and log an warning.

 

We added a couple of re-tries to the original codes. The system has been running for nearly two months now, and there seems no more missing orders.

 

Jason

 

 

From: Lithin Thampan [mailto:lithint.mail@gmail.com]
Sent: Monday, July 25, 2016 3:13 AM
To: Community <community@mail.odoo.com>
Subject: Re: POS unsaved record

 

Dear Walid Baruni,

Check your Odoo server log..you may get some trace from there..like some access issue log or error messages in the Odoo server log will help to identify the issue

On Sunday, 24 July 2016, Walid Baruni <baruni@osoul.ly> wrote:

Dear Lithin,

 

The users are only using a single browser. Used to be Firefox and now switched all of them to Chrome.

 

I am using in-house customized modules, but I doubt they are the reason behind this issue.

 

 

On Jul 24, 2016, at 11:27 AM, Lithin Thampan <lithint.mail@gmail.com> wrote:

 

Dear Walid Baruni,

Can u check is the Pos users using only one browser or multiple browsers/systems for doing the sales? 

 

Also are you using the default Pos code only or using some customizied POS modules ?

 

On Sunday, 24 July 2016, Walid Baruni <baruni@osoul.ly> wrote:

Thanks Lithin,

 

My problem is different as the missing orders don't exist at all in the database and there are gaps in the pos references where they should exist! 


On Jul 23, 2016, at 10:58 PM, Lithin Thampan <lithint.mail@gmail.com> wrote:

Hi,

This  may happening due to some way of duplicating the pos reference number. Odoo checks the order to sync or not using the POS reference number(Receipt ref number:- pos_reference),
can you check do you have any orders in your system which is having the same receipt reference number(receipt which customer bring for return) ?

please refer the following links

https://github.com/odoo/odoo/issues/1849

https://github.com/odoo/odoo/issues/7388



 

On Sun, Jul 24, 2016 at 4:17 AM, Walid Baruni <baruni@osoul.ly> wrote:

The same problem here with regular POS sales. We discovered the issue when customers bring their receipts to return some items, but the order is not found in the database.

 

We are 100% sure that the orders are not stuck in the browser local storage and that there is no red signal with pending orders in the POS clients

 

--

Walid

 

On May 24, 2016, at 1:27 AM, angel.camacho@minorisa.net wrote:

 

Hi Jason

 

We encountered the same problem sometimes. Until now we couldn't fine the reason why POS not save some records. In our case the client didn't save the first tickets of the day.

 

 


De: "崔建平" <jason@qdodoo.com>
Per: "Community" <community@mail.odoo.com>
Enviats: Dilluns, 23 de Maig 2016 8:25:43
Assumpte: POS unsaved record

 

Hi community,

 

 

 

 

 

Lately we discovered a problem of missing records in the databased from POS session. I would like to know if anyone has encountered such issue and what the cause could be.

 

 

 

 

 

One client runs on SaaS-7 (based on 9.0c) for a newly opened restaurant. The system works well until lately it is discovered a few orders were not registered in the system. In those cases customers paid their bills and POS printed their receipts with system generated order numbers. Customers waited at tables but no meals were served. Only when they complained was it discovered their orders were not even recorded to the database. Printers at kitchen did not print out these orders, as no records were retrieved from the db (through a custom module). That is, order numbers assigned on the receipts do exist in the db. Their sequence number is skipped.

 

 

 

 

 

Appreciate for your inputs.

 

 

 

 

 

Thanks.

 

 

 

 

 

Jason

 

 

Qingdao Odoo Software Solutions.

 

 

 

 

 

 

 

 

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--

Thanks & Regards,

Lithin T
Software Engineer

Mob  :
+971556712557(UAE)
Mail  :
lithint.mail@gmail.com | Skype : lithint.skype

 

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--

Thanks & Regards,

Lithin T
Software Engineer

Mob  :
+971556712557(UAE)
Mail  :
lithint.mail@gmail.com | Skype : lithint.skype

 

 

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--

Thanks & Regards,

Lithin T
Software Engineer

Mob  :
+971556712557(UAE)
Mail  :
lithint.mail@gmail.com | Skype : lithint.skype

 

 

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