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Re: POS unsaved recordby
can you check do you have any orders in your system which is having the same receipt reference number(receipt which customer bring for return) ?
The same problem here with regular POS sales. We discovered the issue when customers bring their receipts to return some items, but the order is not found in the database.We are 100% sure that the orders are not stuck in the browser local storage and that there is no red signal with pending orders in the POS clients--WalidOn May 24, 2016, at 1:27 AM, firstname.lastname@example.org wrote:Hi JasonWe encountered the same problem sometimes. Until now we couldn't fine the reason why POS not save some records. In our case the client didn't save the first tickets of the day.De: "崔建平" <email@example.com>
Per: "Community" <firstname.lastname@example.org>
Enviats: Dilluns, 23 de Maig 2016 8:25:43
Assumpte: POS unsaved record
Lately we discovered a problem of missing records in the databased from POS session. I would like to know if anyone has encountered such issue and what the cause could be.
One client runs on SaaS-7 (based on 9.0c) for a newly opened restaurant. The system works well until lately it is discovered a few orders were not registered in the system. In those cases customers paid their bills and POS printed their receipts with system generated order numbers. Customers waited at tables but no meals were served. Only when they complained was it discovered their orders were not even recorded to the database. Printers at kitchen did not print out these orders, as no records were retrieved from the db (through a custom module). That is, order numbers assigned on the receipts do exist in the db. Their sequence number is skipped.
Appreciate for your inputs.
Qingdao Odoo Software Solutions.--