Community mailing list archives
Re: Bounce mail handling in odooby
+1, I just ran into this and the CEO of my company had a meltdown. The email in question was critical, and I have been trying to talk him down from the decision to turn of EVERYTHING related to email in Odoo. I assumed that there would be something built in to handle this, which I had simply overlooked, and couldnt find anything. On Fri, May 13, 2016 at 1:02 PM, Jos De Graeve <firstname.lastname@example.org> wrote: > Hello, > > I have an issue with the way odoo is _not_ handling bounce messages. The > problem with this is that, when a user uses odoo to send email, there is no > way the user gets notified when there is a problem with his message. This > can be problematic, for instance, if the users sends an important quotation > to a customer, or an important purchase order to a supplier. > > Imho, i have everything configured like it should be, because when a bounce > message arrives, i get proper log entries: > > => with mass_mailing installed > 2016-05-13 15:27:32,721 7240 INFO XXXX > openerp.addons.mass_mailing.models.mail_thread: Routing mail from > MAILER-DAEMON@mx01.apertoso.net (Mail Delivery System) to > email@example.com with Message-Id > <20160513152732.1A20116E6520@mx01.apertoso.net>: bounced mail from mail 753, > model: None, thread_id: False > > => without mass_mailing installed > 2016-05-13 15:59:22,370 8420 INFO XXXX openerp.addons.mail.mail_thread: Not > routing bounce email from MAILER-DAEMON@mx01.apertoso.net (Mail Delivery > System) to firstname.lastname@example.org with Message-Id > <20160513155921.BA58B16E6520@mx01.apertoso.net> > > Further complicating the issue, the received bounce mail leaves no trace at > all in odoo ( other than the log message ). Having the option "save > original message" has no effect on this. > > How can i get odoo to properly handle bounce messages ? > > Because the odoo email system has been designed as a kind of mailing list > this is a quite hard problem. Mailing lists usually don't notify senders of > bounced email. First of all, routing the bounce message into the original > thread is a bad idea, because this might trigger yet another bounce message > resulting in a loop. > > With the mass mailing module installed, odoo generates a unique bounce > address for each message. As such it should be possible to mark a certain > message as "bounced", so the user can then investigate further. Is someone > working on something like this ? > > Any other ideas ? > > Tnx, > > Jos De Graeve - Apertoso business ICT > > http://www.apertoso.be/ > > Guido Gezellelaan 16 - B-9800 Deinze - Belgium > > Direct: +32 9 381 64 51 > General:+32 9 381 64 50 > Mobile: +32 475 54 68 80 > mail/im/skype: Jos.DeGraeve@apertoso.be - apertoso > > _______________________________________________ > Mailing-List: https://www.odoo.com/groups/community-59 > Post to: mailto:email@example.com > Unsubscribe: https://www.odoo.com/groups?unsubscribe -- - Matt Hydrogen is a colorless, odorless gas, which if left alone in large enough quantities, for long enough, will begin to think about itself.