Community mailing list archives
Bounce mail handling in odooby
Apertoso, Jos De Graeve
I have an issue with the way odoo is _not_ handling bounce messages. The problem with this is that, when a user uses odoo to send email, there is no way the user gets notified when there is a problem with his message. This can be problematic, for instance, if the users sends an important quotation to a customer, or an important purchase order to a supplier.
Imho, i have everything configured like it should be, because when a bounce message arrives, i get proper log entries:
=> with mass_mailing installed
2016-05-13 15:27:32,721 7240 INFO XXXX openerp.addons.mass_mailing.models.mail_thread: Routing mail from MAILER-DAEMON@mx01.apertoso.net (Mail Delivery System) to email@example.com with Message-Id <20160513152732.1A20116E6520@mx01.apertoso.net>: bounced mail from mail 753, model: None, thread_id: False
=> without mass_mailing installed
2016-05-13 15:59:22,370 8420 INFO XXXX openerp.addons.mail.mail_thread: Not routing bounce email from MAILER-DAEMON@mx01.apertoso.net (Mail Delivery System) to firstname.lastname@example.org with Message-Id <20160513155921.BA58B16E6520@mx01.apertoso.net>
Further complicating the issue, the received bounce mail leaves no trace at all in odoo ( other than the log message ). Having the option "save original message" has no effect on this.
How can i get odoo to properly handle bounce messages ?
Because the odoo email system has been designed as a kind of mailing list this is a quite hard problem. Mailing lists usually don't notify senders of bounced email. First of all, routing the bounce message into the original thread is a bad idea, because this might trigger yet another bounce message resulting in a loop.
With the mass mailing module installed, odoo generates a unique bounce address for each message. As such it should be possible to mark a certain message as "bounced", so the user can then investigate further. Is someone working on something like this ?
Any other ideas ?