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Re: Bank Account - Online Synchronization

by
Elico Corporation, Eric Caudal
- 04/18/2016 20:16:56
Hi Kevin,
This is seems to be intended to Odoo support IMO.

--
Eric Caudal [Founder and CEO]
Skype: elico.corp. Phone: + 86 186 2136 1670 (Cell), + 86 21 6211 8017/27/37 (Office)
Elico Shanghai (Hong Kong/Shenzhen/Singapore) Odoo Gold Partner, best Odoo Partner 2014 for APAC
On 04/19/2016 07:41 AM, Kevin Sawyer wrote:

I found his message in my junkmail.  He asked for a dump of our entire database…

 

Due to the sensitive nature of the data within, we don’t think this a reasonable request, and we certainly don’t want him performing tests against Yodlee with our live/production banking information.  I doubt many other members of the community would be in favor of sending in a complete database dump containing all banking information and related security, but I digress.  We are certainly willing to send debug logs or even arrange for a screen sharing session wherein he would have admin to the application and root to the database server.  There just has to be a better and more secure way to resolve this type of issue.

Thanks,

 

--Kevin

 

From: Fabien Pinckaers [mailto:fp@odoo.com]
Sent: Friday, April 15, 2016 7:42 PM
To: Community <community@mail.odoo.com>
Subject: Re: Bank Account - Online Synchronization

 

I checked your support ticket.

 

Cedric sent you an email 16 hours ago asking the information he needs to reproduce and start debugging but you did not answered yet.

You should check your emails if you missed it (check your spam folder?)

 

-- 

Fabien

 

On Fri, Apr 15, 2016 at 5:22 PM, Kevin Sawyer <kevin.sawyer@apci.net> wrote:

I have already raised this issue with help@odoo.com.  After initially telling me that I was afforded no support, I argued that this was an advertised feature.  Only then did was I presented with steps to circumvent the first known Yodlee bug related to authentication, shortly after which I followed up to report that no transaction data is synchronized after successful authentication.  I have yet to receive a response to my follow-up, so I took my issue to the community.  I apologize if that seem inappropriate, but I’m quite satisfied to have received a quick response.  Perhaps you can follow-up with Aurore Lesage, Functional Support Coordinator at Odoo (ale@mail.odoo.com) and review our recent conversation.

 

Thank you,

 

--Kevin

 

From: Fabien Pinckaers [mailto:fp@odoo.com]
Sent: Friday, April 15, 2016 7:12 PM
To: Community <community@mail.odoo.com>
Subject: Re: Bank Account - Online Synchronization

 

Hello,

 

We use a supported bank (Associated Bank Business Banking (Yodlee)) with Odoo v9 Enterprise.  When setting up Online Synchronization, I select my bank, then input my credentials.  Odoo successfully contacts my bank and presents a listing of accounts from which to select for Online Synchronization as well as a date from which to begin getting records.  After selecting these things, I never get any transactions synchronized.

 

You should contact help@odoo.com for support issues, instead of writing to this community list. We have had several issues with Yodlee for the bank synchronization of some specific banks and, so far, we solved all the issues reported. It might take a few days as usually the bug is on Yodlee's side, but we handle everything for you.

 

I believe this to be a bug in Odoo and therefore not an issue that should require me (or anyone else) to pay for support.  This has been advertised as a working feature relative to my bank and the Yodlee service.

 

Of course. Odoo Enteprise includes an unlimited bugfix support. [1] You can report as many bugs as you want and we don't charge anything for the service. Just be sure to contact us through the appropriate channel: send an email to help@odoo.com.

I am not getting the “SITE_CANNOT_BE_REFRESHED” error message that is a known bug.  I remedied that condition using supported steps to reset the Yodlee authentication information.  Now I occasionally get a window that says, “Please execute manual synchronization every few minutes.”  I have attempted to initiate manual Online Synchronization on several occasions but to no avail.  I would like to know if anyone using a Yodlee-based banking service has ever seen this supported/advertised “feature” function correctly.

We have hundreds of customers using it. But we also have had several issues with Yodlee. (more than 50) We have to fix issues with specific banks one by one, working with Yodlee's support.

 

Thanks,

 

-- 

Fabien

 

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