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Re: Odoo issue tracking - autorespond

by
Torvald Baade Bringsvor, Torvald B. Bringsvor
- 04/05/2016 14:34:08
Hi

Well, it almost worked. When creating a project issue in the GUI I was able to get an email (once I had changed the email queue interval from 1 hour to 1 minute). But I have also enabled creating issues from emails (which technically means creating over JSONRPC) and then the action is not triggered.

Is this to be expected? Bug or feature?

-Torvald




Torvald Baade Bringsvor
Bringsvor Consulting AS - Odoo (formerly OpenERP) implementation partner


2016-04-05 3:12 GMT+02:00 Jeffery <jeffery9@gmail.com>:
you can Archie this using module automatically action rule.
define o on creation action rule for model project issue and set the server action as send mail to the reporter.

hope this should help you.


On Tue, Apr 5, 2016 at 1:10 AM, Torvald Baade Bringsvor <torvald@bringsvor.com> wrote:
Hi

I'm setting up Odoo as a simple customer service handling service, using the project_issue module. And that works fine for this. But one remaining item: it would be cool if Odoo could send some kind of response to the people sending mails, something along the lines of "thank you for contaicting us, we'll get back to you one day". Have any of you done something like that?

-Torvald


Torvald Baade Bringsvor
Bringsvor Consulting AS - Odoo (formerly OpenERP) implementation partner

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