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Re: Community

by
needhal
- 04/01/2016 03:13:17



2016-04-01 8:06 GMT+01:00 needhal needhal <needhal1988@gmail.com>:
here is the screen shot 
i have this white page on the top of the screen i have company's logo 

2016-03-31 20:42 GMT+01:00 robert rottermann <robert@redcor.ch>:
On 31.03.2016 17:47, needhal needhal wrote:
probably the servor has been damaged by a virus, every thing seems ok before a while but now i can't access to the servor
if this assumption is true (which to my mind is doubtable) then reinstalling odoo does not help at all.
you would have the same problem after that reinstall.
to backup your odoo instance needs two things:
1. you have to dump your postgres database to a file, which you then can copy to a save place.
2. you have to copy the whole filestorage directory to a save place

where these two elements are located depends on your installation.
If you give us some more info on your server environment I could give you more help.
robert

 

2016-03-31 16:32 GMT+01:00 Dominique KON SUN TACK <dominique.k@elico-corp.com.sg>:


Unless you have modified the source code of odoo, reinstalling will not solve your problem.

If it is a customisation (bad xml), the database itself has a bad record. You will most likely have to reload a backup.

If it is a module (.py), normally, fixing the python should solve the problem.

So the question is.. what has been the last action before the crash?

On 31 Mar, 2016 11:15 pm, "needhal needhal" <needhal1988@gmail.com> wrote:
hi
i have a fatal error in the servor i can't log in to my database if i install odoo again will i lose my  database ? if so, is there any possible way to get my backup file before reinstalling odoo
 my best regards

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