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here is the screen shoti have this white page on the top of the screen i have company's logo2016-03-31 20:42 GMT+01:00 robert rottermann <firstname.lastname@example.org>:On 31.03.2016 17:47, needhal needhal wrote:
if this assumption is true (which to my mind is doubtable) then reinstalling odoo does not help at all.probably the servor has been damaged by a virus, every thing seems ok before a while but now i can't access to the servor
you would have the same problem after that reinstall.
to backup your odoo instance needs two things:
1. you have to dump your postgres database to a file, which you then can copy to a save place.
2. you have to copy the whole filestorage directory to a save place
where these two elements are located depends on your installation.
If you give us some more info on your server environment I could give you more help.
2016-03-31 16:32 GMT+01:00 Dominique KON SUN TACK <email@example.com>:
Unless you have modified the source code of odoo, reinstalling will not solve your problem.
If it is a customisation (bad xml), the database itself has a bad record. You will most likely have to reload a backup.
If it is a module (.py), normally, fixing the python should solve the problem.
So the question is.. what has been the last action before the crash?On 31 Mar, 2016 11:15 pm, "needhal needhal" <firstname.lastname@example.org> wrote:
hii have a fatal error in the servor i can't log in to my database if i install odoo again will i lose my database ? if so, is there any possible way to get my backup file before reinstalling odoomy best regards