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Re: IM chat not working, suggestions please

by
Eric Caudal
- 01/26/2016 02:14:54

Nginx setup? Long polling?


On Tue, Jan 26, 2016, 15:07 OpenERP Master <openerpmaster@gmail.com> wrote:
Yes, Ive tried everything and it does not work and no error is displayed. There are a handful of other reports with similar problem.

Messages do not display when you type and press enter
Once a chat is opened it cannot be closed

From a user and dev standpoint its buggy. There is nothing in access logs or anywhere, js console, etc that displays an error. If there is a problem it is not caught, unless you are very familiar with the feature you have nothing to work with. IMO it's poorly designed to report problem, and I get annoyed customer want feature that doesn't work out of box.

I verified on 3 independent installs it does not work. I wonder if the application is trying to use a port or protocol that is not admitted anywhere, the only location where I verified it actually working was with an open firewall. At this point I give up with no leads to fix problem

On Tue, Jan 26, 2016 at 12:34 AM, Luke Branch <odoocommunitywidgets@gmail.com> wrote:
Hi,

Not sure you've already tried this or not, but have you installed psycogreen?

https://github.com/Yenthe666/InstallScript/issues/25


sudo pip install psycogreen

Sent from my iPhone

On 26 Jan 2016, at 1:35 PM, OpenERP Master <openerpmaster@gmail.com> wrote:

gevent installed, not working
start server wtih openerp-genvent not working
open port, not working
set longpoling port in config not working
set up nginx reverse proxy not working

Nothing I can do makes the chat work. Once you open the chat window, it cannot be closed, just buggy.

I also tried in several other installs, No error, Not working. Appears to be a systemic problem or not informing the user of the problem. Its aggravating to have people whine about the chat, and have nothing to work with.
On Mon, Jan 25, 2016 at 10:17 PM, OpenERP Master <openerpmaster@gmail.com> wrote:
Hello,

It is not a browser issue because I tried it on multiple computers/browsers. I also opened that port with no effect. Probably something with environment like security or python package. Seems to be no information available.
On Mon, Jan 25, 2016 at 7:26 PM, Mustafa Al Azaam <safi2266@gmail.com> wrote:
Hi 

Maybe it's javascript issue in your browser

Regards

On Tue, Jan 26, 2016 at 4:17 AM, Jesús Alan Ramos Rodríguez <alan.ramos@jarsa.com.mx> wrote:
Hello,

You need to have longpolling port open, the default port is 8072.



2016-01-25 19:12 GMT-06:00 OpenERP Master <openerpmaster@gmail.com>:
Hello,

I stood up a server on my own hardware, have done this before many times. For some reason the IM chat does not work. You can click chat, see whos online, but when you type a message it does not do anything. No message is entered. If I log out and then log back in, I can see the message sent. It is very bizarre.

I also tried updating my 8.0 branch and still not working. The only thing I can think of is that my server is behind a firewall with only 80 and 443 open.

Could someone give me some basic troubleshooting tips, I couldnt find much answers on the topic.

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--

Eric  Caudal (from my mobile)