Community mailing list archives

community@mail.odoo.com

Re: Issues, support, helpdesk

by
Dave Ellison
- 11/06/2015 03:59:31
Yeah, all you can do at the moment is to search "issue" field, which is the original text. It would be good to be able to do that.

On 06/11/15 02:12, Yoshi Tashiro wrote:
<blockquote cite="mid:04dd01d11837$ca730ae0$5f5920a0$@roomsfor.hk" type="cite">

>  - full text search over issues, including all notes and messages

>    (this is absolutely essential)

 

I very much agree with this point.

 

---

Yoshi Tashiro

 

From: W. Martin Borgert [mailto:debacle@debian.org]
Sent: Friday, November 6, 2015 6:38 AM
To: Community <community@mail.odoo.com>
Subject: Issues, support, helpdesk (was: OCA Sprint proposal)

 

On 2015-11-05 12:07, Fabien Pinckaers wrote:
> Yes, we will probably review issues for v10,

 

Very good!

 

IMHO, the current state of the issues module is a major obstacle
putting Odoo on par with other CRM/xRM systems. What most other
systems have an advantage over Odoo here:

 

 - full text search over issues, including all notes and messages
   (this is absolutely essential)

 

 - easy merge and split of issues

 

 - better UI for issue triaging

 

See e.g. what Trac etc. do.

 

I'm looking forward to any progress on this module!

 

Thanks

_______________________________________________
Mailing-List: https://www.odoo.com/groups/community-59
Post to: mailto:community@mail.odoo.com
Unsubscribe: https://www.odoo.com/groups?unsubscribe

_______________________________________________
Mailing-List: https://www.odoo.com/groups/community-59
Post to: mailto:community@mail.odoo.com
Unsubscribe: https://www.odoo.com/groups?unsubscribe